DRAFT — pending legal counsel review. This is a working draft written in plain language by the CelebIsland team to describe our real, current practices. It has not been reviewed by qualified legal counsel, is not final, and may change. If something here looks wrong, unclear, or out of date, please contact us.
Pro membership
Within 48 hours of paying, if you have not used the paid features, write to us and we will refund you in full.
After 48 hours, or once you have used the paid features, that period is not refundable — but you can cancel at any time and you will not be charged again.
Charged by mistake? If you cancelled and were billed anyway, or were billed twice, tell us and we refund it in full, always, no time limit.
Cancelling is in your account settings. Cancelling stops the next payment; it does not end the period you already paid for.
The Market
Market orders are paid from your CelebIsland wallet at checkout, and the seller is only paid after delivery. Each listing shows the seller’s own returns and warranty terms under Returns & Refunds. Where a seller has not set any, this applies:
- Item never arrived — full refund
- Item is materially not what was described — full refund on return
- You simply changed your mind — up to the seller
How to ask for a refund: open the order from your purchases and press Request refund, saying what went wrong — or press Open dispute if you need our team to look at both sides. Please do this within 7 days of delivery, or of when delivery was due. While a dispute is open the seller is not paid for that order. Our team reviews every request (larger amounts need sign-off from two members of staff). If it is approved, the amount you paid goes back to your wallet, the order is cancelled and the item is returned to the seller’s stock. Our decision on the platform does not affect any legal rights you have.
Boosts and advertising
Money spent on boosting a page or post is not refundable once the boost has started, because the placement has already been delivered. If a boost fails through a fault on our side, we refund it or run it again — your choice.
How refunds come back
- Market orders — credited back to your CelebIsland wallet as soon as the refund is approved, because that is where you paid from.
- Pro membership — credited to your CelebIsland account balance, which you can withdraw with a normal withdrawal request.
- Money paid outside CelebIsland (for example a bank transfer straight to a seller) — we do not hold it, so we cannot refund it ourselves; we can still review the dispute and act against the seller.
We are working on adding an automated online payment processor; when one is switched on, refunds through it will be described here.
Ask us
support@celebisland.com — or use celebisland.com/contact-us
