You answer members when something breaks or confuses them.

What you will do:
• Handle support messages and email
• Walk members through Pro, wallet, verification and page problems
• Reproduce bugs properly before passing them to the developer
• Spot the same question asked ten times and get it into the help pages

Clear, calm writing matters more than technical depth. We will teach you the platform.

How to apply: click Apply Now on this listing. Tell us in a few lines what you have done that is closest to this role, and add a link to your work if you have one. We reply to everyone.

Pay is discussed at interview and depends on experience and hours. Remote and hybrid are both possible for most roles.