DRAFT — pending legal counsel review. This is a working draft written in plain language by the CelebIsland team to describe our real, current practices. It has not been reviewed by qualified legal counsel, is not final, and may change. If something here looks wrong, unclear, or out of date, please contact us.
In short:
- The Market lets members list and buy items directly from each other; CelebIsland provides the listing space, it is not a party to the sale.
- Market orders are paid from your CelebIsland wallet at checkout. The seller is only paid after delivery, so the money is still held if something goes wrong.
- Prohibited items are removed and repeat offenders lose Market access.
- Disputes are reviewed by our team on request; see the Buyer Protection and Seller Policy pages for what that covers.
What the Market is
The Market is a feature inside CelebIsland where members list items or services for other members to buy. CelebIsland is the venue, not the shop. Every listing is created, priced, and fulfilled by the member who posted it, not by us.
Who can sell
Any member in good standing can create a listing, subject to the seller obligations in our Seller Policy. We can remove a listing or a seller’s Market access at any time for breaking these terms or our Community Standards.
How payment works
When you buy through the Market checkout, the order total is taken from your CelebIsland wallet (you top the wallet up first). The seller is not paid at that moment: the money is held until the seller marks the order delivered, then for a short holding period (currently 3 days), and it is not released at all while a dispute on that order is open. If a refund is approved, the money goes back to your wallet and the order is cancelled — see our Returns & Refunds Policy and Buyer Protection Policy.
If you agree to pay a seller any other way (for example a direct bank transfer outside the checkout), CelebIsland does not hold that money and cannot refund it to your wallet.
Prohibited listings
- Anything illegal to sell in Nigeria or in the buyer’s country
- Weapons, ammunition, and explosives
- Counterfeit or stolen goods
- Prescription drugs, controlled substances, and medical devices without a licence
- Live animals and animal parts from protected species
- Adult content and services
- Anything else our Community Standards already prohibit
Fees
Creating a standard listing is currently free. Where a paid feature exists (for example, boosting a listing for extra visibility), the price is shown before you pay, and boost payments follow our Refund Policy.
Disputes
If an order goes wrong, raise it with the other member first. If that does not resolve it, open a dispute from the order or write to support@celebisland.com within 7 days of delivery, or of when delivery was due. See Buyer Protection Policy for how we review these.
Our role
We can remove listings, restrict Market access, and mediate disputes members raise with us. We do not inspect items before they are listed, guarantee any listing is accurate, or guarantee delivery. Buying and selling with another member carries the same basic risks as any person-to-person transaction — use the safeguards in this policy and in Buyer Protection, and report anything that looks like a scam.
