When you're playing online and money is on the line, nothing is more frustrating than technical errors — especially when a big win is involved. A few weeks ago, I experienced just that: a sudden disconnection during a bonus round on SlotBingo.mx that cost me a 3,500 MXN (~$200) payout.

This is my story of how I got it back — thanks to proactive and responsive support.

The Situation

It happened on a Friday night. I was playing the "Aztec Riches" slot and triggered a free spins round after about 40 minutes of play. On the 7th spin — where a x20 multiplier dropped — the game froze. I waited, refreshed, re-logged… nothing.

My balance showed no change, and there was no bonus history in my account. My stomach dropped.

Contacting Support

I immediately clicked the “Live Chat” button on SlotBingo.mx — expecting either a bot or a long wait. Instead, within 2 minutes, a human agent named Luis responded. Here's what impressed me:

He confirmed my session ID and game log instantly.He escalated the issue to the tech team with a screenshot I provided.He promised an update within 24 hours — and kept his word.

The Follow-Up

Next day, I received an email:

"Dear Customer,
We’ve reviewed your game logs. Due to a server synchronization error, your free spins session was not recorded properly. We apologize and have added 3,500 MXN to your bonus balance. Please find it under ‘Promotions.’
Regards,
SlotBingo.mx Team"

I checked — it was there.

The funds were under wagering conditions (x20), but fair enough considering it was a bonus re-credit, not a cash refund.

What I Learned

Always take screenshots, especially during high-payout features.

Use platforms with real support — bots can’t handle tech issues.

Read the T&Cs — many casinos don’t cover tech-related losses.

Final Thoughts

In a world full of shady casinos, SlotBingo.mx stood out for being transparent and customer-friendly. They didn’t ignore me. They solved the problem fast, and I’m back playing with full confidence.

If you’re looking for a local platform in Mexico that actually cares about your experience, I highly recommend trying SlotBingo.mx — just make sure you play smart, and always keep your records.